/* =========================================================
   tickets.css — Tickets (lista + chat + adjuntos + modales)
   NOTA: Header/campana/notificaciones van en header.css
   ========================================================= */

/* Reset + Vars */
*{box-sizing:border-box}
html,body{height:100%}

:root{
  --fg:#0b132b;
  --muted:#475569;
  --line:#e6eaf2;
  --card:#ffffff;
  --card2:#f6f8fc;

  --brand:#2563eb;
  --brand-2:#1d4ed8;

  --ok:#16a34a;
  --warn:#f59e0b;
  --bad:#ef4444;
  --info:#3b82f6;

  --shadow:0 6px 18px rgba(2,6,23,.08);
  --radius:14px;
  --radius-sm:10px;
}

body{
  margin:0;
  font-family:ui-sans-serif, system-ui, -apple-system, Segoe UI, Roboto, Helvetica, Arial;
  color:var(--fg);
  background:linear-gradient(180deg,#f0f4ff 0%,#ffffff 120px);
}

/* Buttons */
.btn,.btn-sec{
  appearance:none;
  border:0;
  border-radius:999px;
  padding:10px 16px;
  font-weight:700;
  cursor:pointer;
  transition: transform .18s ease, opacity .18s ease, background .18s ease;
  box-shadow:var(--shadow);
}
.btn{ background:var(--brand); color:#fff; }
.btn:hover{ transform:translateY(-1px); background:var(--brand-2); }
.btn:active{ transform:translateY(0); }

.btn-sec{ background:#eef2ff; color:#1e293b; }
.btn-sec:hover{ transform:translateY(-1px); opacity:.96; }

/* Layout */
.tickets-layout{
  display:grid;
  grid-template-columns:360px 1fr;
  gap:18px;
  padding:18px;
  min-height:100vh;
}

@media (max-width: 980px){
  .tickets-layout{
    grid-template-columns:1fr;
    padding:12px;
  }
}

/* Aside (lista) */
.tickets-left{
  background:var(--card);
  border:1px solid var(--line);
  border-radius:var(--radius);
  padding:14px;
  box-shadow:var(--shadow);
}

.tickets-left-header{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
  margin-bottom:10px;
}

.tickets-left .title{
  font-weight:900;
  letter-spacing:.2px;
}

.tickets-left .actions{
  display:flex;
  gap:10px;
  flex-wrap:wrap;
}

/* Filtros: 1 por fila (simple y consistente) */
.tickets-filtros-mini{
  display:grid;
  grid-template-columns: 1fr;
  grid-template-areas:
    "buscador"
    "estado"
    "prioridad"
    "zona";
  gap:8px;
  margin-bottom:10px;
}

#f_texto{grid-area:buscador}
#f_estado{grid-area:estado}
#f_prioridad{grid-area:prioridad}
#f_zona{grid-area:zona}

.tickets-filtros-mini input,
.tickets-filtros-mini select{
  width:100%;
  padding:10px 12px;
  border:1px solid var(--line);
  border-radius:12px;
  background:#fff;
  outline:none;
  font-size:14px;
}

.tickets-filtros-mini input:focus,
.tickets-filtros-mini select:focus{
  border-color:#bfd0ff;
  box-shadow:0 0 0 3px rgba(37,99,235,.15);
}

/* Lista */
.tickets-list{
  list-style:none;
  margin:0;
  padding:0;
  display:flex;
  flex-direction:column;
  gap:10px;
}

.ticket-item{
  border:1px solid var(--line);
  border-radius:14px;
  padding:12px;
  background:#fff;
  cursor:pointer;
  transition: transform .18s ease, box-shadow .18s ease, border-color .18s ease;
}

.ticket-item:hover{
  transform:translateY(-1px);
  box-shadow:var(--shadow);
  border-color:#dfe6ff;
}

.ticket-item .t-row{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
}

.ticket-item .t-asunto{
  font-weight:800;
}

.ticket-item .t-meta{
  font-size:12.5px;
  color:var(--muted);
  margin-top:2px;
}

.ticket-item .t-date{
  font-size:12px;
  color:#6b7280;
}

/* Bordes por prioridad/estado */
.borde-rojo{ border-left:7px solid var(--bad); }
.borde-amarillo{ border-left:7px solid var(--warn); }
.borde-azul{ border-left:7px solid var(--info); }
.borde-verde{ border-left:7px solid var(--ok); }

/* Badge no leído */
.ticket-item.unread{ border-color:#93c5fd; }
.ticket-item .badge{
  margin-left:8px;
  padding:2px 8px;
  border-radius:999px;
  background:#1d4ed8;
  color:#fff;
  font-size:11px;
  font-weight:800;
}

/* Parpadeo suave */
@keyframes blink-soft{
  0%,100%{ box-shadow:0 0 0 rgba(37,99,235,0); }
  50%{ box-shadow:0 0 0 6px rgba(37,99,235,.18); }
}
.blink{ animation: blink-soft 1.4s ease-in-out 0s 3; }

.paginador{
  display:flex;
  align-items:center;
  justify-content:center;
  gap:10px;
  margin-top:10px;
}

/* Panel derecho (chat) */
.tickets-right{
  display:flex;
  flex-direction:column;
  gap:12px;
}

.conv-header{
  background:var(--card);
  border:1px solid var(--line);
  border-radius:var(--radius);
  padding:14px;
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:10px;
  box-shadow:var(--shadow);
}

.conv-title{ font-weight:900; }
.conv-actions{
  display:flex;
  gap:10px;
  align-items:center;
  flex-wrap:wrap;
}

.chat-mensajes{
  background:var(--card);
  border:1px solid var(--line);
  border-radius:var(--radius);
  padding:14px;
  box-shadow:var(--shadow);
  overflow:auto;
  height:calc(100vh - 280px);
}

.chat-msg{
  background:var(--card2);
  border:1px solid var(--line);
  border-radius:12px;
  padding:10px;
  margin-bottom:10px;
}

/* Diferenciar por rol */
.chat-msg.user{
  background:#eefcf1;
  border-color:#c8f2d3;
}
.chat-msg.staff{
  background:#f2f7ff;
  border-color:#cfe1ff;
}
.chat-msg.user .author{ color:#15803d; font-weight:900; }
.chat-msg.staff .author{ color:#1d4ed8; font-weight:900; }

.chat-msg-head{
  display:flex;
  justify-content:space-between;
  gap:10px;
  font-size:12px;
  color:var(--muted);
  margin-bottom:4px;
}

.chat-msg-body{
  white-space:pre-wrap;
  font-size:14.5px;
}

/* Adjuntos en mensajes */
.adj-grid{
  display:grid;
  grid-template-columns:repeat(auto-fill, minmax(200px,1fr));
  gap:8px;
  margin-top:6px;
}

.file-pill{
  display:inline-flex;
  align-items:center;
  gap:8px;
  padding:8px 10px;
  border:1px dashed var(--line);
  border-radius:10px;
  background:#fff;
  text-decoration:none;
  color:var(--fg);
  font-size:12.5px;
  overflow:hidden;
  text-overflow:ellipsis;
  white-space:nowrap;
}

/* Composer (form chat) */
.chat-form{
  background:var(--card);
  border:1px solid var(--line);
  border-radius:var(--radius);
  padding:12px;
  box-shadow:var(--shadow);
}

.chat-send-row{
  display:flex;
  gap:10px;
  margin-top:10px;
}

.chat-send-row textarea{
  flex:1;
  padding:10px 12px;
  border:1px solid var(--line);
  border-radius:12px;
  min-height:46px;
  resize:vertical;
  outline:none;
}

.chat-send-row textarea:focus{
  border-color:#bfd0ff;
  box-shadow:0 0 0 3px rgba(37,99,235,.15);
}

/* Dropzones */
.dropzone{
  border:2px dashed #cfd7e6;
  padding:14px;
  text-align:center;
  border-radius:14px;
  background:#fbfdff;
  position:relative;
  color:#334155;
}

.dropzone input[type=file]{
  position:absolute;
  inset:0;
  opacity:0;
  cursor:pointer;
}

.dropzone.is-dragover{
  background:#eef4ff;
  border-color:#b9ccff;
}

/* Previews (multi-archivos) */
.dz-preview,
.thumbs-grid{
  display:grid;
  grid-template-columns:repeat(auto-fill, minmax(160px,1fr));
  gap:10px;
  margin-top:10px;
}

.thumb{
  position:relative;
  border:1px solid var(--line);
  border-radius:12px;
  background:#fff;
  padding:8px;
  display:flex;
  flex-direction:column;
  gap:6px;
  text-decoration:none;
  color:inherit;
}

.thumb img{
  width:100%;
  height:110px;
  object-fit:cover;
  border-radius:8px;
  display:block;
  background:#f3f4f6;
}

.thumb-cap{
  font-size:12px;
  color:#334155;
  white-space:nowrap;
  overflow:hidden;
  text-overflow:ellipsis;
}

.thumb-x{
  position:absolute;
  top:6px;
  right:6px;
  appearance:none;
  border:0;
  width:24px;
  height:24px;
  border-radius:8px;
  background:#eef2ff;
  cursor:pointer;
  font-size:16px;
  line-height:1;
  display:flex;
  align-items:center;
  justify-content:center;
  color:#111827;
}

.thumb-x:hover{ background:#e0e7ff; }

/* Iconos para archivos no-imagen */
.file-ico{
  display:flex;
  align-items:center;
  justify-content:center;
  height:110px;
}
.ico-wrap{ position:relative; width:64px; height:72px; }
.ico-file{
  width:100%;
  height:100%;
  background:linear-gradient(180deg,#f8fafc 0%, #e5e7eb 100%);
  border:1px solid #cbd5e1;
  border-radius:8px;
  box-shadow:inset 0 -2px 0 rgba(0,0,0,.03);
}
.ico-badge{
  position:absolute;
  bottom:-8px;
  left:50%;
  transform:translateX(-50%);
  background:#111827;
  color:#fff;
  font-size:10px;
  font-weight:900;
  letter-spacing:.6px;
  padding:3px 6px;
  border-radius:999px;
  box-shadow:var(--shadow);
}

/* =========================
   Modal base (incluye modal_cerrar)
   ========================= */
.modal{
  position: fixed;
  inset: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 14px;
  background: rgba(0,0,0,.45);
  z-index: 10000;
}
.modal.hidden{ display:none; }

.modal-content{
  width: min(520px, 96vw);
  background: #fff;
  border-radius: 16px;
  overflow: hidden;
  box-shadow: 0 18px 50px rgba(0,0,0,.25);
  border: 1px solid rgba(0,0,0,.08);
}

.modal-md{ width: min(560px, 96vw); }

.modal-header{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap: 10px;
  padding: 12px 14px;
  background: #0f172a;
  color: #fff;
}

.modal-title{
  font-weight: 900;
  font-size: 15px;
  letter-spacing: .2px;
}

.modal-close{
  border: 0;
  background: rgba(255,255,255,.12);
  color: #fff;
  width: 34px;
  height: 34px;
  border-radius: 12px;
  cursor: pointer;
  font-size: 20px;
  line-height: 1;
  display: grid;
  place-items: center;
  transition: background .15s ease, transform .15s ease;
}
.modal-close:hover{
  background: rgba(255,255,255,.22);
  transform: translateY(-1px);
}

.modal-footer{
  display:flex;
  gap: 10px;
  justify-content:flex-end;
  padding: 12px 14px;
  border-top: 1px solid rgba(0,0,0,.08);
  background: #f8fafc;
}

/* Form cerrar ticket */
#form_cerrar_ticket{
  padding: 14px;
}

#form_cerrar_ticket label{
  display:block;
  font-weight: 900;
  font-size: 13px;
  color: #0f172a;
  margin: 10px 0 6px;
}

#cerrar_comentario{
  width: 100%;
  resize: vertical;
  min-height: 92px;
  padding: 10px 12px;
  border-radius: 14px;
  border: 1px solid rgba(0,0,0,.14);
  outline: none;
  font-weight: 600;
  font-size: 13px;
  background: #fff;
}
#cerrar_comentario:focus{
  border-color: rgba(37,99,235,.55);
  box-shadow: 0 0 0 4px rgba(37,99,235,.14);
}

/* Estrellas */
.stars{
  display:flex;
  gap: 6px;
  font-size: 28px;
  cursor: pointer;
  user-select:none;
  padding: 10px 12px;
  border-radius: 14px;
  border: 1px solid rgba(0,0,0,.10);
  background: #f8fafc;
  width: fit-content;
}

.star{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  width: 34px;
  height: 34px;
  border-radius: 12px;
  transition: transform .12s ease, background .12s ease;
}
.star:hover{
  transform: translateY(-1px) scale(1.04);
  background: rgba(245,158,11,.12);
}

#star_text{
  margin-top: 8px !important;
  font-weight: 800 !important;
  color: #475569 !important;
  font-size: 13px;
}

/* Responsive modal */
@media (max-width: 520px){
  .modal{ padding: 10px; align-items: flex-end; }
  .modal-content{ width: 100%; border-radius: 16px 16px 0 0; }
  .modal-footer{ flex-direction: column; }
  .modal-footer .btn,
  .modal-footer .btn-sec{ width: 100%; }
}

/* Formularios en modales (Nuevo ticket / Reporte) */
.grid-2{
  display:grid;
  grid-template-columns:repeat(2, minmax(0,1fr));
  gap:12px;
}
@media (max-width: 768px){
  .grid-2{ grid-template-columns:1fr; }
}

#form_nuevo_ticket label,
.tickets-filtros-grid label{
  display:block;
  font-size:13px;
  font-weight:800;
  color:#1e293b;
  margin:6px 0 6px;
}

#form_nuevo_ticket input[type="text"],
#form_nuevo_ticket textarea,
#form_nuevo_ticket select,
.tickets-filtros-grid input,
.tickets-filtros-grid select{
  width:100%;
  padding:10px 12px;
  border-radius:12px;
  border:1px solid var(--line);
  background:#fff;
  font-size:14px;
  outline:none;
}

#form_nuevo_ticket input:focus,
#form_nuevo_ticket textarea:focus,
#form_nuevo_ticket select:focus,
.tickets-filtros-grid input:focus,
.tickets-filtros-grid select:focus{
  border-color:#bfd0ff;
  box-shadow:0 0 0 3px rgba(37,99,235,.15);
}

.tickets-filtros-grid{
  display:grid;
  grid-template-columns:repeat(2, minmax(0,1fr));
  gap:10px;
}
@media (max-width:768px){
  .tickets-filtros-grid{ grid-template-columns:1fr; }
}

/* Pills opcionales */
.pill{
  display:inline-flex;
  align-items:center;
  gap:6px;
  padding:4px 10px;
  border-radius:999px;
  font-size:12px;
  font-weight:800;
  border:1px solid var(--line);
  background:#fff;
}

.pill.alta{ color:var(--bad); border-color:#ffd4d4; background:#fff7f7; }
.pill.media{ color:var(--warn); border-color:#ffe7b7; background:#fffbea; }
.pill.baja{ color:var(--info); border-color:#cfe1ff; background:#f2f7ff; }
.pill.cerrado{ color:var(--ok); border-color:#bdf0c9; background:#eefcf1; }
/* ===== Modal Cerrar Ticket (solo estrellas) ===== */
#modal_cerrar.modal{
  position: fixed;
  inset: 0;
  display:flex;
  align-items:center;
  justify-content:center;
  padding: 14px;
  background: rgba(2,6,23,.55);
  z-index: 10000;
}
#modal_cerrar.hidden{ display:none; }

#modal_cerrar .modal-content{
  width: min(520px, 96vw);
  background:#fff;
  border-radius: 18px;
  overflow:hidden;
  border: 1px solid rgba(0,0,0,.10);
  box-shadow: 0 24px 70px rgba(0,0,0,.28);
}

#modal_cerrar .modal-header{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:10px;
  padding: 12px 14px;
  background: linear-gradient(180deg,#0f172a 0%, #111827 100%);
  color:#fff;
}

#modal_cerrar .modal-title{
  font-weight: 900;
  font-size: 15px;
  letter-spacing:.2px;
}

#modal_cerrar .modal-close{
  border:0;
  width: 36px;
  height: 36px;
  border-radius: 12px;
  cursor:pointer;
  color:#fff;
  background: rgba(255,255,255,.14);
  display:grid;
  place-items:center;
  font-size: 22px;
  line-height:1;
}
#modal_cerrar .modal-close:hover{
  background: rgba(255,255,255,.22);
}

#modal_cerrar .cerrar-body{
  padding: 16px 14px 6px;
}

#modal_cerrar .cerrar-label{
  font-weight: 900;
  color:#0f172a;
  margin-bottom: 10px;
}

#modal_cerrar .cerrar-help{
  margin-top: 10px;
  font-weight: 800;
  color:#475569;
  font-size: 13px;
}

/* Estrellas SIN caracteres rotos: se dibujan con CSS */
#modal_cerrar .stars{
  display:flex;
  gap: 8px;
  padding: 12px;
  border-radius: 16px;
  border: 1px solid rgba(0,0,0,.10);
  background: #f8fafc;
  width: fit-content;
}

#modal_cerrar .star{
  appearance:none;
  border:0;
  width: 42px;
  height: 42px;
  border-radius: 14px;
  cursor:pointer;
  background: transparent;
  display:grid;
  place-items:center;
  transition: transform .12s ease, background .12s ease;
}

#modal_cerrar .star::before{
  content: "★";
  font-size: 28px;
  color: rgba(15,23,42,.25); /* apagada */
}

#modal_cerrar .star:hover{
  transform: translateY(-1px) scale(1.03);
  background: rgba(245,158,11,.12);
}

/* estrellas seleccionadas: usa la clase .on que pondrá JS */
#modal_cerrar .star.on::before{
  color: #f59e0b;
  text-shadow: 0 6px 18px rgba(245,158,11,.25);
}

#modal_cerrar .modal-footer{
  display:flex;
  gap: 10px;
  justify-content:flex-end;
  padding: 12px 14px;
  border-top: 1px solid rgba(0,0,0,.08);
  background:#f8fafc;
}

@media (max-width: 520px){
  #modal_cerrar.modal{ align-items:flex-end; }
  #modal_cerrar .modal-content{
    width: 100%;
    border-radius: 18px 18px 0 0;
  }
  #modal_cerrar .modal-footer{
    flex-direction: column;
  }
  #modal_cerrar .modal-footer .btn,
  #modal_cerrar .modal-footer .btn-sec{
    width:100%;
  }
}